We want you to be completely satisfied with your purchase. Read our policy below to understand how we handle returns and refunds.
Last Updated: August 12, 2026
1. ReturnPolicy
We accept returns within 7 days of delivery for most items.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Perishable goods, such as fresh vegetables, fruits, and meat, are not eligible for return unless they are delivered damaged, spoiled, or incorrect.
A receipt or proof of purchase is required to complete your return.
2. RefundProcess
Once your return is received and inspected by our team, we will send you an email or SMS to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment (e.g., bKash, Nagad, Credit Card, or Bank Transfer).
3. RefundTimeline
Mobile Banking (bKash/Nagad): 3-5 business days.
Credit/Debit Cards: 7-10 business days, depending on your card issuer's policies.
Cash on Delivery (COD) refunds will be issued via mobile banking or bank transfer, as cash refunds are not available.
4.Exchanges
We only replace items if they are defective, damaged, or expired at the time of delivery.
If you need to exchange an item for the same product, please contact our customer support team immediately upon receiving your order.
5. Shipping Costs forReturns
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong item sent, damaged product).
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need Help?
If you have any questions about our return and refund policy, please contact us.
